Change and Cancellation Fees
Subject to your refund and remedy rights under the Australian Consumer Law, the following change or cancellation fees will apply to your booking
These change and cancellation fees reflect the reasonable, direct, and indirect costs, time and effort incurred or involved in us providing booking and advisory services to you, as well as processing and managing the changes to, or cancellation of your booking.
Travel Provider Change & Cancellation
Fees Changed or cancelled bookings for any reason (including because of matters outside your or our control) may also incur travel service provider fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced.
Travel service provider fees may also apply where a booking is changed for any reason and when tickets or documents are re-issued.
Where we incur any liability for a travel service provider change or cancellation fee for any booking that is changed or cancelled for any reason, you agree to indemnify us for that fee.
Where you seek a refund for a changed or cancelled booking for which payment has been made to the travel service provider, we will not provide a refund to you until we receive the funds from that travel service provider (which may take 12 weeks, or longer, dependent upon the supplier processing time).
In the event we are still holding the funds, we can only provide you with a refund once we are authorised by the travel service provider to process your refund, subject to that travel service provider’s change or cancellation policy
Travel Insurance
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should at least include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance.
Passport and Visas
All travellers must have a valid passport for international travel and many countries require at least 6 months’ validity from the date of return. For international travel bookings, you must let us know if you have less than 6 months of validity on your passport or if you do not have a machine-readable passport. You must ensure that you have valid passports, visas and re-entry permits that meet the requirements of immigration and other government authorities. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). You can contact an external visa provider such as Visa Central (http://au.visacentral.com/109501) directly. If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, that you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.
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